To contact us with any questions, comments or concerns: our e-mail address is firstname.lastname@example.org and you can find us at 1111 W Broadway, Vancouver, BC V6H 1G1
Essential information we collect
In operating our store, it is essential for us to capture some information about your device, such as your IP address and information related to your visit when you browse our store. For example, this might include time-stamp, the last page or product you visited, the indication that you logged in.
We do that in order to:
- remember who you are after you log in so that you do not need to authenticate at each click;
- monitor if our website is running with the high performance we are dedicated to providing;
- let you browse between products without having to start back from the home page at each click;
- remember if you put something in your shopping cart before you decide to checkout; and
- control that your data is processed securely.
Order information you expressly provide
If you buy something from our store, we will need more specific information about you. To fully process your order and ship the merchandise you selected, we need your personal data such as your first and last name, your email address and your shipping and billing address. We also use your contact and order information to send you communication related to the processing of your order. We will ask you to provide this information in our “checkout page” before letting you finalize your purchase with the payment.
If you have started to buy one of our products by adding product to a cart, but have not completed the purchase, you may have provided partial information (or logged in to your established account), such as your email. In that case, we send you an email to remind you about your interest – the website is set up to send 3 automated e-mails only. Your privacy means a lot to us and we will stop sending you these communications right away.
If you have completed a purchase, we will send you an email to ask you to review the product you bought. We want to be sure that whether you love your purchase or have a complaint, you can share your opinion with other customers.
If you opt in, you will receive e-mails that contain information about upcoming sales and coupon codes, upcoming events (in-store events) and general news about Finlandia Health Centre.
Other uses of personal data
Our website developers will also have limited access to information on our site. Their sole purpose would be to help us improve or maintain the website function, use or design. The website developers are under strict contractual obligations and are not use the information they see for any other purpose than listed above (to help us improve or maintain the website function, use or design).
How do we process your information?
We use an external provider to run our store, BigCommerce. BigCommerce is based in the US and is a participant in the EU-US Privacy Shield Framework and committed to providing best-in-class service and data protection. You can check its participation in the Privacy Shield here on the official site of The International Trade Administration (ITA), U.S. Department of Commerce.
Through BigCommerce, we also use other, highly specialized external providers to provide the most competitive services. For example:
- Payment: Our store is PCI-DSS compliant (a very strict industry standard with requirements for the security of credit card information), but we want to use accredited companies to process your credit card information. We use eSELECTplus DirectPost (Canada) to process credit card payments and PayPal (which can also be used to process a credit card – on the checkout page only)
- Shipping: We integrate with a few shipping companies to fulfill your orders. Our main shipping partner is Canada Post. We are also able to offer shipping through FedEx (Canada only) and in-store only we can offer Purolator and car delivery through a private company. Partnering with highly specialized external companies allows us to focus on what we do best: selling great products.
- E-mail newsletter communication: Complete through MailChimp. We enter your first/last name and e-mail address into the program to be able to send you promotional e-mails.
How can you control your personal data?
If you are one of our customers who is in the EU, and we are specifically selling our products to the Member State where you are located, you have specific rights that we are honored to enforce without undue delay: Access, Correct, Erasure, Port, Object. If you cannot exercise your choice on your account page or if you do not have an account with us, please reach out to us, at the contact details at the bottom of this page. We will be more than happy to help.
How long do we keep your data?
We keep your data for as long as you have an account with us. We also keep some data for security investigation. Most importantly, we have specific obligations for fraud detection and tax reasons. Therefore, we might need to retain certain data even if you ask to delete it.
If we are requested by law enforcement officials or judicial authorities to provide information on individuals, we may, without your consent, provide such information. In matters involving claims of personal or public safety or in litigation where the data is pertinent, we may use or disclose personal information without your consent or court process. We may use information you submit to investigate security breaches or otherwise cooperate with authorities pursuant to a legal matter.
Some information we are required to keep on file for a minimum amount of time to comply with tax and business regulations in Canada.
Do we have any legal obligations when handling your data?
Many. We might need to share your personal information to comply with applicable legal obligations. We are also required to legally comply with business regulations in Canada, including but not limited to the Canada Revenue Agency.
Who can you reach out to for privacy matters?
Do you need to lodge a complaint?
If you have any privacy complaint, you have the right to lodge a complaint with our supervisory authority. Please contact us and we will work try to resolve any complaint as thoroughly as possible.
General health disclaimer
We are not doctors or qualified healthcare practitioners. We are unable to give medical or dosing advice. All information provided on this site is for informational purposes only and is not intended to diagnose, treat, cure or prevent any disease. The information provided is not intended as a substitute or a replacement for medical advice from your healthcare professional. The information contained in product listings is general health information only. Please consult with your healthcare practitioner before beginning any new supplement or healthcare regimen and if you have any health concern.